Expert UX Review
HeuristicEvaluation
A senior UX expert systematically reviews your product against established usability heuristics — fast, independent, and rigorous. You get a prioritized, actionable report your team can start fixing from the same week.
The Offer
Expert Eyes,Systematic Method
A senior expert evaluates your product against established usability heuristics — fast, systematic, and independent. You get a prioritized, actionable report your team can start fixing from the same week.
Expert Walkthrough
A senior expert works through your key flows the way your users do — step by step, screen by screen.
Mapped to Heuristics
Every finding is tied to Nielsen's 10 usability heuristics — the industry-standard framework for usability inspection.
Severity-Rated Report
A prioritized report with concrete, actionable fixes — ranked by severity so your team knows where to start.
Live Debrief
A working session with your team to walk through the findings, answer questions, and agree on next steps.
What is a Heuristic Evaluation?
A heuristic evaluation is an expert inspection method: a trained evaluator works through your product's key flows and judges them against established usability heuristics — most notably Nielsen's ten, the industry-standard principles used in UX practice for decades.
It's honest about what it is: an expert's systematic judgment, not a study with your users. It complements — it does not replace — usability testing with real people. It's the fastest way to find and fix the friction an expert can see, before you invest in research with users.
Expert Inspection
A trained evaluator inspects your interface against recognized usability principles — no recruiting, no scheduling, no lab.
Fast & Systematic
Because it needs no participants, an evaluation moves quickly — from access to prioritized report in about a week.
Independent View
An outside expert sees what teams close to the product no longer can, and says so plainly.
Complements User Testing
It does not replace testing with real users — it clears the obvious issues first, so later research surfaces the deeper ones.
One Week. Five Steps.
From access to actionable report — typically one week
Scope & Access
We agree on the key flows to evaluate, who your primary users are, and what access is needed — a working product, staging environment, or test account.
Expert Walkthrough
A senior expert works through each flow the way your users do — capturing every point of friction, confusion, and breakdown along the way.
Map & Rate
Each finding is mapped to the usability heuristic it violates and rated for severity — separating cosmetic issues from the ones that cost you users.
Prioritized Report
The findings become a prioritized report: what to fix, why it matters, and a concrete, actionable recommendation for each issue.
Debrief & Handoff
We walk through the report together in a live session — questions answered, priorities agreed, and your team ready to start fixing the same week.
Scope & Access
Set the Frame
A short kickoff to agree on what gets evaluated. We pick the key flows, define who your primary users are and what they are trying to do, and set up the access the evaluation needs.
- Kickoff call to align on goals
- Select the key flows to evaluate
- Define primary users and their tasks
- Agreed evaluation scope
- Test accounts and access confirmed
- Evaluation scheduled
Expert Walkthrough
Through Your Users’ Eyes
A senior expert works through each scoped flow the way your users would — signing up, completing tasks, recovering from errors — recording every point of friction with annotated screens.
- Task-by-task walkthrough of each flow
- Screens captured and annotated
- Issues logged as they are found
- Complete inspection notes
- Annotated screen evidence
- Raw issue log
Map & Rate
Heuristics + Severity
Every issue is mapped to the usability heuristic it violates — using Nielsen’s ten as the framework — and rated for severity, separating cosmetic annoyances from the problems that block or lose users.
- Findings mapped to Nielsen’s 10 heuristics
- Severity rating applied to each issue
- Recurring patterns identified
- Classified findings list
- Severity-rated issue set
- Cross-flow patterns
Prioritized Report
Written to Be Acted On
The findings become a report your team can work from directly: issues ordered by priority, each with the evidence, the heuristic it violates, and a concrete, actionable recommendation.
- Findings ordered by priority
- Concrete fix written for each issue
- Executive summary drafted
- Prioritized written report
- Actionable recommendations
- Annotated screenshots included
Debrief & Handoff
Start Fixing This Week
A live session with your team to walk through the findings, answer questions, and agree on what to tackle first — so the report turns into fixes, not shelfware.
- Live walkthrough of the report
- Questions and discussion
- Priorities agreed with your team
- Shared understanding of findings
- Agreed fix-first list
- Report handed off to your team
What You Get
The Report, In Practice
Excerpts from two real studio evaluations — one consumer app, one B2B platform — so you can see exactly what a scorecard looks like before you buy. Company names are fictional; the scores and findings are real.
Stylish
Excerpt — 15 of 25 criteriaA consumer fashion-shopping app. Before its redesign, we audited the typical fashion-shopping experience — and the failing scores shaped what got built.
Persona lensSofia Martinez · Style Enthusiast
Failing — concentrated in search, fit, and trust.
Findability & Visual Search
avg -1.6Confidence & Fit
avg -1.8Usability Fundamentals (Nielsen)
avg 0.2Scored −2 to +2 across 25 criteria — a method our lead developed at Saatchi & Saatchi — through the lens of a target-user persona, on top of Nielsen's heuristics.
Who Is This For?
A heuristic evaluation earns its keep wherever a product has shipped faster than it has been examined.
Shipping Fast
Teams moving quickly without in-house research capacity. Get expert usability eyes on your product without slowing your release cadence.
What you get:
- No participant recruiting or scheduling
- Findings in about a week
- Fixes your team can act on immediately
- Senior expertise without a hire
Ryan
AI-Native UX Leader & Senior UX Evaluator
Most expert reviews stop at a list of issues. I roll up my sleeves. You get a senior UX/UI designer, researcher, and prototyper personally walking your key flows against the heuristics — years of hands-on experience applied directly to your product.
- 20+Years Experience
- 4Continents
- 15+Industries
- B2B & B2CBoth Worlds
- Cloud Infrastructure
- Enterprise Software
- Healthcare
- E-commerce
Trusted By Teams At
A career spent partnering with teams at every scale — from DocuSign to Louis Vuitton to Oracle — shipping products used by billions.
Know What to Fix — This Week
The Cost of Not Looking
Every day your key flows carry unexamined friction, users hit it — and your team keeps building on top of it.
A heuristic evaluation is the fastest way to see your product clearly.
Ready for expert eyes?
Buy your evaluation directly and we'll schedule the kickoff — or book a short call first if you'd like to talk scope.
Fixed scope, remote-friendly, typically one week from access to report.
Checkout collects a $500 deposit to reserve your start — the balance is invoiced before work begins.